Customer Success Manager (Part-Time, Berlin)

Location: Berlin (hybrid)
Hours: 15–25 hours per week with flexible working hours (ideal for working students who are looking for a full time role from September 2026)
Start: Flexible from now until 1st June
Languages: German and English required

About GIFTD
GIFTD is a fast-growing platform helping brands run influencer gifting campaigns at scale. We make it easy for companies to connect with creators and send products that drive authentic social media exposure. We’re an early-stage startup building the future of influencer marketing, and we’re looking for someone who wants to grow with us and help shape the next phase of the company with some of our strongest customers like Savage X Fenty and Fabletics.

The Role
We’re looking for a motivated Customer Success Manager to support and grow our brand partners. This is a part-time role (15–25 hours/week) with the potential to become full-time as the company grows.

The role is ideal for master’s students in marketing, communications, business, or similar fields who are passionate about influencer marketing and startups, and want real responsibility from day one.

You’ll work closely with the founders and help build the customer success function from the ground up, while also leading and coordinating our influencer sourcing team.

What You’ll Do

• Support brands running influencer gifting campaigns through our platform
• Onboard and guide new customers to ensure successful campaigns
• Solve customer challenges and ensure campaigns run smoothly
• Lead and coordinate the influencer sourcing team, ensuring the right creators are identified for campaigns
• Help build processes for influencer sourcing and campaign management
• Collect feedback and help improve our product and processes
• Work closely with the founding team on growth and customer experience
• Contribute to building the customer success department long-term

Who You Are

• Fluent in German and English
• Studying or recently graduated in Marketing, Business, Communications, or a similar field
• Passionate about influencer marketing, social media, and startups
• Hands-on, proactive, and comfortable solving problems independently
• Excited to take ownership early and manage responsibilities including team coordination
• Interested in building a long-term career in marketing, partnerships, or customer success

What We Offer

• 15–25 hours per week with flexible working hours
• Ideal for working students, but others are welcome to apply
• Opportunity to transition into a full-time role
• Direct collaboration with the founders
• Real responsibility and the chance to build a department from the ground up
• Opportunity to lead and develop the influencer sourcing team
• Startup environment with a lot of learning and growth
• Employee option scheme (equity participation)
• Based in Berlin

How to Apply
Send a short email with your CV and a few lines about why you’re interested in influencer marketing and startups.

We’re looking for someone who wants to grow with us long-term and help build GIFTD into a leading platform in the influencer marketing space.

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